I left my Philips MP3 battery recharger in Atlanta. My battery is drained and I decided to order a new one.
I was completely excited when I came home last night and the Philips package was waiting by the door.
Now I can walk in the mornings to my tunes again. I take my MP3 player to the gym again. I can connect it to the stereo adapter I bought. I miss my MP3s.
How upset was I when I opened the box to find a battery? Very!
I am on hold with Philips now to get an RMA (return) number.
Philips has told me they will charge a restocking fee of $15 because I could not distinguish BATT RECHA as a rechargable battery and not a battery recharger.
While on massive hold, I checked the website again. BATT RECHA product description is BATT
RECHARG (no picture). According to the customer service representative I should have had a clear indication from the description that this product was a battery.
The replacement product choices on the web are:
BATT RECHA
HDPH
USB AC
Carry Case
Install CD
Do any of these items seem to scream I am a recharger for your MP3 other than BATT RECHA?
I thought not.
The customer service lady just asked if I needed anything else. Well, I still need a recharger.
I am back on hold while she attempts to find out which of the items listed above is a battery recharger.
UGH!
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2 comments:
I have to believe that there is an 8th roundel of hell for stupid customer service representatives. I just have to, or I go insane in situations like this.
I can consult you on this question. Together we can find the decision.
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